PORTAL FOR
PUBLIC GRIEVANCES
Brought to you by
Department of Administrative Reforms & Public Grievances
Government of India
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Guidelines for Redress of Public Grievances 2010
Grievance Redress Mechanism
Policy Guidelines for Redress of Public Grievances
Directors (Nodal Officers) of Public Grievances in GoI
Grievance Redress Flow Chart
Redress Process Channels
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Related Links
Citizen's Charters of Central Government Organisations
Pensioners' Portal
Policy Guidelines on Grievance Redress Mechanism
Introduction : Grievance Redress Mechanism
Guidelines at a glance
Guidelines on Grievance Redress Mechanism
Various OMs & DO letters on Grievance Redress Mechanism :-
Issued in 1987 (Quarterly Progress Report of Redressal of Public Grievances Proforma)
Issued in 1988
Issued in 1989
Issued in 1990
Issued in 1992
Issued in 1995
Issued in 1996
Issued in 1997
Issued in 1998
Issued in 1999
Issued in 2000
Issued in 2001
Issued in 2002
Issued in 2003
Issued in 2004
Issued in 2005
Issued in 2006
Questionnaire I – Proforma for evaluation of Public Grievances Redress Machinery (PGRM)
Questionnaire II – Proforma for evaluation of Staff Grievances Redress Machinery (SGRM)
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