About Us

Director of Public Grievances, The Department of Administrative Reforms and Public Grievances. is the nodal agency to formulate policy guidelines for citizen-centric governance in the country. Redress of citizen's grievances, being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redress / settlement of citizen's grievances.

The DAR&PG has been making endeavors to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.

This is a Government of India Portal aimed at providing the citizens with a platform for redress of their grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redress.

Any query/comments/discrepancies may be communicated to Department of Administrative Reforms & Public Grievances as per the following Contact Address:

Parthasarthy Bhaskar
Director (PG)
The Department of Administrative Reforms and Public Grievances., Sardar Patel Bhawan
Parliament Street, New Delhi 110 001


This Site is Designed, Developed & Hosted by NIC. Content owned, maintained and updated by Department of Administrative Reforms & Public Grievances. While all efforts have been made to make this Website as authentic as possible, the Department of Administrative Reforms & Public Grievances or the National Informatics Centre will not be responsible for any loss to any person caused by any shortcoming, defect or inaccuracy in the information available on this Website.